![]() ![]() ![]() I even sent them the photos that they requested and listed out all the barcodes and sizes of the items of the clothing pieces I am trying to return, and they came back asking for more photos. They are a company out of China and they obviously are trying to continue to just send me emails asking why I want to return the items instead of just doing what a reputable company should do – which is send the return form and instructions. They even asked for a photo – which I thought was very strange. They keep wanting to know which items I want to return and why, which is fine, except they wont send me the return form that they say is required so that I can fill it out and let them know the reasons. I have contacted the company about the items that I want to return and so far they are giving me the run around. Some of the items are nice and better quality than others but others are really cheaply made and thin fabric. I received my order however it did take weeks for the packages to arrive. My experience has been that they respond fairly promptly, but they won't allow you to return anything. Why would I ever take $7 for a defective sweater I paid $26 for? Bottom line is after 22+ emails over weeks and weeks they finally refunded me for the defective sweater and for the other they never would provide return shipping information to me even though they have repeatedly reminded me that I have to pay the return shipping and I agreed. Repeatedly they told me to just donate and accept a $7 refund from them (the refund suggested changes with every email they send- sometimes higher, sometimes lower). Because they pushed back so hard on the returns, I decided to focus on the defective sweater since that should be returnable or refunded without no issue (and I provided photo right away of defect). ![]() ![]() The nightmare began when I asked them to return the two items. Of the remaining 2 items, one sweater was defective and the other was fine - I just did not like it or the color. They promptly refunded me for the 2 that they said were 'out of stock' when I contacted them. Does NOT allow returns despite what their web site saysĭo NOT order from this site unless you are okay with not returning anything! I ordered 4 sweaters and only received 2. ![]()
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